Q&A
Frequently Asked Questions About Shopping Issues
Q: Can I get a discount?
A: Yes, there is a limited-time discount now! Buy two items and get 20% off one order!
Q: I want to change my address, but the order has been shipped.
A: If your order has already been shipped, we regret that we cannot change the delivery address. We recommend that you contact the relevant shipping carrier and ask if they can assist with the change.
Q: Do you offer custom product adjustments? (e.g., adding labels, mixing colors, custom sizes)
A: Yes, the minimum order quantity is 100 pieces. You can leave us your questions and email address so we can contact you.
Q: When do you ship orders?
A: We pack and ship using USPS and FedEx, depending on product weight. All orders are processed within 2-4 business days. Orders placed after 3:00 PM PST, on weekends, or holidays may have longer processing times.
Q: How many days will it take for me to receive my order?
A: We cannot guarantee an exact delivery date, as shipping delays by USPS or FedEx are beyond our control. We can only give you an approximate estimate via your order's tracking number.
Q: According to tracking, my package should have already been delivered. Where is it?!
A: Delays after shipping are beyond our control and depend solely on the shipping company. If more than a week has passed since the delivery date, please contact us via the customer service form on our website.
Q: My package was marked as delivered, but I haven't received it!
A: Unfortunately, we are not responsible for orders that are lost or delivered to a wrong address. Please first ask your neighbors if the package was left there. If not, please contact USPS or FedEx regarding the issue.
Professional Nail Drill Bit FAQs
Q: Why does my nail drill bit get hot when removing gel?
A: Heat typically results from excessive friction, clogged dust, dull coating surfaces, or poor bit construction. Professional diamond-coated nail drill bits with anti-stick technology help reduce heat build-up and improve cutting performance.
Q: What causes vibration during cuticle prep?
A: Vibration is commonly caused by poor bit balance, uneven coating distribution, or unstable rotation. Precisely balanced nail drill bits ensure smoother operation and better control in delicate cuticle areas.
Q: Why do some nail drill bits clog with builder gel or polygel?
A: Sticky gel residue can accumulate in inferior flutes during filing. Professional anti-stick nail drill bits with enhanced dust-ejection channels help reduce clogging and maintain more consistent cutting performance.
Q: How long should a professional nail drill bit last?
A: Lifespan depends on coating quality, frequency of use, sterilization methods, and care. Professional diamond drill bits typically retain their cutting performance significantly longer than inexpensive alternatives.
Q: Are autoclavable nail drill bits important?
A: Yes. Professional salons increasingly prioritize proper sterilization compatibility. Autoclavable nail drill bits are designed to resist corrosion, maintain surface integrity, and support professional hygiene standards.
Q: What RPM is best for removing acrylic?
A: The ideal RPM depends on the product type, nail technician's experience, and bit design. Professional nail technicians often adjust RPM settings based on the treatment and client sensitivity.
Q: Why do dull nail drill bits damage nails more easily?
A: Dull bits require more pressure to remove material. Increased pressure creates more friction and heat, which can heighten the risk of over-filing and client discomfort.
Q: What distinguishes professional diamond drill bits?
A: Professional diamond drill bits are typically manufactured with higher-grade coatings, improved precision balance, smoother cutting surfaces, better dust-ejection structures, and enhanced durability.
Q: Are anti-stick nail drill bits worth it?
A: Professional anti-stick coating technology helps reduce gel build-up, better dissipate residue, lower friction, and maintain more consistent cutting performance during salon treatments.
Q: What should professionals look for when selecting nail drill bits?
A: Professional nail technicians increasingly prioritize:
· Low heat generation
· Precise balance
· Gentle cuticle work
· Anti-stick technology
· Durable coating
· Autoclavable construction