Q&A
Frequently Asked Questions About Shopping Issues
Q: Can I get a discount?
A: Yes! Take advantage of our bulk discount: get 10% off when buying 2 items, 15% off for 4 items, and 20% off for 6 items.
Q: I would like to change my address, but the order has already been shipped.
A: Unfortunately, if your order has already been shipped, we can no longer change the delivery address. We recommend that you contact the responsible shipping service provider to ask if they can assist with the change.
Q: Do you offer custom adjustments for your products? (e.g., adding labels, mixing colors, custom sizes)
A: Yes, the minimum order quantity is 100 pieces. You can leave us your questions and your email address so that we can contact you.
Q: When do you ship orders?
A: We pack and ship using USPS and FedEx, depending on the product weight. All orders are processed within 2–4 business days. Orders placed after 3:00 PM PST, on weekends, or on holidays may have a longer processing time.
Q: How many days will it take to receive my order?
A: We cannot guarantee an exact delivery date, as shipping delays caused by USPS or FedEx are beyond our control. We can only give you an approximate estimate using your order's tracking number.
Q: According to tracking, my package should have already been delivered. Where is it?!
A: Delays after shipment are beyond our control and depend solely on the shipping company. If more than a week has passed since the delivery date, please contact us via the customer service form on our website.
Q: My package was marked as delivered, but I did not receive it!
A: Unfortunately, we are not responsible for orders that are lost or delivered to an incorrect address. Please first check with your neighbors to see if the package was left there. If not, please contact USPS or FedEx regarding the issue.
Frequently Asked Questions About Professional Nail Drill Bits
Q: Why does my nail drill bit get hot when removing gel?
A: Heat is usually caused by excessive friction, clogged dust, dull coating surfaces, or inferior bit construction. Professional diamond-coated nail drill bits with non-stick technology help reduce heat build-up and improve cutting performance.
Q: What causes vibrations during cuticle prep?
A: Vibrations are often caused by poor bit balance, uneven coating distribution, or unstable rotation. Precisely balanced nail drill bits ensure smoother operation and better control in delicate cuticle areas.
Q: Why do some nail drill bits clog with builder gel or polygel?
A: Sticky gel residue can accumulate in inferior grooves during filing. Professional non-stick nail drill bits with improved dust ejection channels help reduce clogging and maintain more consistent cutting performance.
Q: How long should a professional nail drill bit last?
A: The lifespan depends on coating quality, frequency of use, sterilization methods, and maintenance. Professional diamond drill bits typically retain their cutting performance significantly longer than budget alternatives.
Q: Are autoclavable nail drill bits important?
A: Yes. Professional salons increasingly prioritize proper sterilization compatibility. Autoclavable nail drill bits are designed to resist corrosion, preserve surface integrity, and support professional hygiene standards.
Q: What speed is best for removing acrylic?
A: The ideal speed depends on the type of product, the nail technician's experience, and the bit design. Professional nail technicians often adjust speed settings based on the treatment and the client's sensitivity.
Q: Why do dull nail drill bits damage nails more easily?
A: Dull bits require more pressure to remove material. Increased pressure creates more friction and heat, which can increase the risk of over-filing and discomfort for the client.
Q: What distinguishes professional diamond drill bits?
A: Professional diamond drill bits are typically manufactured with higher-quality coatings, improved precision balance, smoother cutting surfaces, better dust ejection structures, and increased durability.
Q: Are non-stick nail drill bits worth it?
A: Professional non-stick coating technology helps reduce gel build-up, improve debris evacuation, decrease friction, and maintain consistent cutting performance during salon treatments.
Q: What should professionals look for when choosing nail drill bits?
A: Professional nail technicians increasingly value:
· Low heat generation
· Precise balance
· Gentle cuticle work
· Non-stick technology
· Long-lasting coating
· Autoclavable construction
